Anyone who travels knows something always goes wrong, and it usually happens in a sequence of bad events. I once counted about 47 different points of abuse awaiting travelers from the moment they buy their ticket until they return home. And I've always said that we define a successful journey by how much we minimize the abuse.
But sometimes, it's unavoidable, draconian, mean-spirited, and it doesn't just inconvenience us, it COSTS us -- in time, money, aggravation, and tension.
And we want to complain. But how? To Whom? Read the entire article.
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